03 Push Notifications

Push Notifications (OnTheGo)

Note: Push notifications are supported for the OnTheGo PWA experience. Platform‑wide push is planned and may not be available in all browsers/devices yet.

What Are Push Notifications?

Push notifications are alerts that appear on your device to notify you of:

Category	Notifications
Orders	New orders assigned to you, order status changes, cancellations
Reminders	Upcoming appointment reminders, uncompleted orders at end of day
Communications	New team messages, client responses

Setting Up Push Notifications

First Time Setup

Go to User Profile (click your name in top right)
Select Notifications
Click Enable Push Notifications
Allow notifications when prompted by your browser

Installing OnTheGo (Recommended)

For the best experience, install OnTheGo on your mobile device:

Open OnTheGo in your mobile browser
Look for the "Install" or "Add to Home Screen" prompt
Tap to add it to your home screen
OnTheGo works like an app; notifications may vary by device/browser

Managing Your Notifications

Desktop: Notification Preferences

Access via User Profile > Notifications

Master Mute Switch

Toggle Mute All to silence all push notifications at once.

Category Controls

Category	Description
Orders	New orders, status changes, cancellations
Reminders	Appointment reminders, uncompleted orders
Communications	Team messages, client responses

Detailed Settings

Fine-tune specific notification types:

Setting	Description
New order assigned to me	Notify when an order is assigned to you
Order status changed	Notify when order status updates
Order cancelled	Notify when an order is cancelled
Appointment reminder	Notify 1 hour before appointment
Uncompleted orders at end of day	Daily summary of incomplete orders
New team message	Notify of new internal messages
Client responded	Notify when client replies to message

OnTheGo: Quick Mute

Access via OnTheGo > Settings > Notifications

Quick mute options for field use:

Option	Behavior
Unmute All	Receive all notifications
Orders Only	Only receive order-related notifications
Mute All	Silence all notifications

Quiet Hours

Set "do not disturb" hours to suppress notifications during certain times:

Go to User Profile > Notifications
Enable Quiet Hours
Set Start Time (e.g., 10:00 PM)
Set End Time (e.g., 8:00 AM)
Set your Timezone

Notifications sent during quiet hours will be silenced.

Troubleshooting

Not Receiving Notifications

Check browser permissions
- Chrome/Edge: Settings > Privacy and security > Site Settings > Notifications
- Safari: Safari > Settings > Websites > Notifications
Verify notifications are enabled
- Go to User Profile > Notifications
- Ensure "Mute All" is off
- Check individual category toggles
Make sure OnTheGo is installed (mobile)
- Installed PWAs receive notifications more reliably
- Look for OnTheGo icon on your home screen
Check Do Not Disturb (system level)
- iOS: Settings > Focus > Do Not Disturb
- Android: Settings > Notifications > Do Not Disturb

Notifications Too Frequent

Enable Quiet Hours for nighttime silence
Disable specific notification types in detailed settings
Use Orders Only mode on OnTheGo during appointments

Browser Compatibility

Push notifications work on:

Browser	Desktop	Mobile
Chrome	✅	✅
Edge	✅	✅
Firefox	✅	✅
Safari	✅	✅ (iOS 16.4+)
Opera	✅	✅

Privacy

Notification preferences are stored per-user
Only you can change your notification settings
Device tokens are used solely for sending notifications
You can revoke notification access anytime in your browser settings