Knowledge Base

Find answers, guides, and troubleshooting tips to help you get the most out of Notarial.ink.

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📚Feature Guides

Find a Notary Page

Public directory page for searching and discovering notaries based on location, services, and credentials. Page Overview The Find a Notary page is a public-f

📚Feature Guides

Notary Profile Page

Detailed public profile page for individual notaries showcasing their services, credentials, and contact information. Page Overview The Notary Profile page d

👤Account Management

Notification Preferences

Configure your push notification settings from this page. Push notifications keep you informed about orders, appointments, and team communications on your devic

👤Account Management

Quiet Hours

Quiet Hours allow you to suppress push notifications during specific times - like while you're sleeping or in meetings. Settings | Field | Description | Exam

📚Feature Guides

Update Status

Quick status updates keep your order workflow moving while in the field. Status Buttons | Button | Status | Color | When to Use | |--------|--------|-------|

📚Feature Guides

OnTheGo Home

The OnTheGo home page displays your orders grouped by day, with quick access to essential actions. Quick Stats The top section shows three key metrics: | Me

📚Feature Guides

OnTheGo Notifications

Quick mute controls for push notifications while you're in the field. Access from OnTheGo Settings > Notifications. Mute Levels Choose your notification leve

📚Feature Guides

Offline Indicator

The offline indicator appears at the top of the screen when your internet connection is lost or when changes are pending sync. States | Appearance | Meaning

📚Feature Guides

Order Details

The order details page shows comprehensive information about an order with mobile-optimized actions. Information Sections Order Header - Order number and ti

📚Feature Guides

Quick Entry

Quick Entry allows you to add phone orders in under 30 seconds with just 5 required fields. Required Fields | Field | Description | Tips | |-------|---------

📚Feature Guides

Shipping Label Scanner

The shipping label scanner helps you track packages for your orders. How to Use 1. From an order, tap the Shipping button (📦) 2. Or tap Shipping in the bott

📚Feature Guides

Appointment Timer

The timer helps you track time spent on signings for accurate billing and record-keeping. How to Use 1. Tap Timer in the bottom navigation 2. Select an order

🚀Getting Started

Assign Order Action

Assign an unassigned order to a notary professional. How to Assign Automatic Assignment 1. Click "Auto-Assign" button 2. System selects based on: - Geogr

🚀Getting Started

Fee Amount Field

Enter the standard notary fee for this order. Field Details - Form Field: feeamount - Required: Yes - Type: Number input - Currency: USD - Validation: Must b

🚀Getting Started

Main Signer Fields

Information about the primary person signing the documents. Fields Overview Main Signer First Name - Form Field: mainsignerfirstname - Required: Yes - Type:

🚀Getting Started

Order Type Field

Select the type of notary service needed. Options Real Estate Closings - Property transfers - Deed signings - Mortgage closings - Refinance documents Loan

🚀Getting Started

Add Order Page

Create a new notary order for your clients. Page Overview The Add Order page allows you to create new notary orders with all necessary details in one streaml

🚀Getting Started

Order Details Page

This page shows comprehensive information about a single notary order. Key Sections Header Bar - Order Number: Unique identifier for tracking - Status Badge

🚀Getting Started

Order Import

Import orders in bulk from external sources like NotaryGadget. Quick Start 1. Select Source: Choose your export source (e.g., NotaryGadget) 2. Upload CSV: Dr

💳Billing & Pricing

Recording Payments

How to record a new payment in the system and apply it to one or more orders. Overview Record payments when clients pay for services. Payments can be applied

💳Billing & Pricing

Amount Applied Field

The Amount Applied field shows how much of a payment was allocated to a specific order. Overview When a payment is split across multiple orders, the "Amount

💳Billing & Pricing

Payment Amount Field

The Payment Amount field specifies the total amount of money received in a payment transaction. Overview The payment amount represents the total monetary val

💳Billing & Pricing

Outstanding Orders

The Outstanding Orders panel shows orders that have not been fully paid yet. Overview Outstanding orders are orders where the total amount exceeds the sum of

💳Billing & Pricing

Payment Details

The Payment Details page shows complete information about a specific payment transaction. Overview Each payment record contains details about the monetary tr

💳Billing & Pricing

Payments List

The Payments list shows all recorded payments in the system with their current status. Overview The Payments page displays all monetary transactions received

👤Account Management

Two-Factor Authentication Settings

Configure and manage your two-factor authentication methods for enhanced account security. Overview The Two-Factor Authentication (2FA) settings page allows

👤Account Management

Brand Color Field

Customize your agency's visual identity with brand colors. Color Types Primary Color Your main brand color used for: - Navigation buttons - Links - Page hea

👤Account Management

Logo Upload Field

Upload your agency's logo to appear on documents, emails, and reports. Where It Appears Your logo will be displayed on: - PDF invoices and receipts - Custome

👤Account Management

Agency Settings

Configure your agency's business information, integrations, and branding. Overview The Agency Settings page contains all configuration options for your notar

👤Account Management

Agency Branding Settings

Customize your agency's visual identity and email communications. Overview The Branding Settings page allows you to personalize how your agency appears to cu

🔧Troubleshooting

Scheduled Time Field

Set the date and time for appointments and notary services. Field Details - Form Field: scheduledat - Required: Yes - Type: Date-time picker - Format: MM/DD/

🔧Troubleshooting

Calendar View

Manage your schedule, appointments, and availability through the integrated calendar system. Page Overview The calendar provides a comprehensive view of all

👤Account Management

Company Name Field

Enter the legal name of the client company. Field Details - Form Field: companyname - Required: Yes - Type: Text input - Validation: Must be unique within yo

👤Account Management

Company Details Page

View and manage comprehensive information about a client company. Page Overview Company Header - Company Name: Legal business name - Status: Active, Inactiv

👤Account Management

Company Matching

Understanding how the system matches companies to avoid duplicates. What is Company Matching? When you add a new company, the system searches the global data

🚀Getting Started

Document Upload Page

Upload and manage documents for notary orders and company profiles. Upload Interface Drag & Drop Area - Drag files from computer - Drop anywhere in upload a

📚Feature Guides

Export Filters

Date Range Filter Export only records within a specific time period. Options: - Start Date - First date to include (inclusive) - End Date - Last date to incl

📚Feature Guides

Data Exports

What are Data Exports? Data exports allow you to download your platform data (companies, orders, invoices, etc.) to CSV files for external analysis, reporting

📚Feature Guides

api-key

{ "apikeyfield": { "title": "API Key", "description": "Secure authentication credential for API access", "fieldtype": "password", "validation"

📚Feature Guides

sync-frequency

{ "syncfrequencyfield": { "title": "Sync Frequency", "description": "How often to synchronize data between systems", "fieldtype": "select", "o

📚Feature Guides

webhook-url

{ "webhookurlfield": { "title": "Webhook URL", "description": "Endpoint for receiving real-time notifications from integrated services", "fieldtyp

📚Feature Guides

accounting

{ "accountingintegrations": { "title": "Accounting Integrations", "description": "Connect your accounting software to automate invoicing, payments, an

📚Feature Guides

api-keys

{ "apikeysintegrations": { "title": "API Keys", "description": "Generate and manage API keys to provide secure access to your clients and partners",

📚Feature Guides

calendar

{ "calendarintegrations": { "title": "Calendar Integrations", "description": "Synchronize appointments and events with your calendar systems", "he

📚Feature Guides

crm-integrations

{ "crmintegrations": { "title": "CRM Integrations", "description": "Connect with Salesforce, HubSpot, or Zoho to manage customer relationships and sal

📚Feature Guides

dashboard

{ "integrationsdashboard": { "title": "Integrations Dashboard", "description": "Central hub for managing all external service connections. Connect wit

📚Feature Guides

echeck

{ "echeckintegrations": { "title": "E-Check Integrations", "description": "Set up electronic check processing for bank transfers and ACH payments",

📚Feature Guides

email

{ "emailintegrations": { "title": "Email Integrations", "description": "Connect your email providers to send communications through your existing acco

📚Feature Guides

messaging

{ "messagingintegrations": { "title": "Messaging Integrations", "description": "Set up SMS, WhatsApp, and other messaging channels for instant client

📚Feature Guides

payments

{ "paymentsintegrations": { "title": "Payment Integrations", "description": "Configure payment processors to securely accept online payments from clie

💳Billing & Pricing

Invoice Total Field

The final amount due on the invoice, including all line items, taxes, and discounts. Field Details - Form Field: totalamount - Type: Calculated display - Cur

💳Billing & Pricing

Create Invoice Page

Generate new invoices for completed orders or create custom invoices for additional services. Page Overview The Create Invoice page allows you to create prof

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