🔧Troubleshooting

Scheduled Time Field

Set the date and time for appointments and notary services. ## Field Details - **Form Field**: `scheduled_at` - **Required**: Yes - **Type**: Date-time picker - **Format**: MM/DD/YYYY HH:MM AM/PM - **Time Zone**: Agency default time zone ## Field Components ### Date Selection - **Calendar Picker**: Interactive calendar - **Today Button**: Jump to current date - **Navigation**: Month/year navigation - **Highlighting**: Today's date highlighted - **Disabled Dates**: Past dates disabled ### Time Selection - **Time Picker**: Hour/minute selection - **AM/PM**: Time period selector - **Increment**: 15-minute increments - **Current Time**: Default to current time - **24-Hour Option**: Optional 24-hour format ### Duration Selection - **Default Duration**: Service-specific defaults - **Custom Duration**: Override default - **Buffer Time**: Add preparation time - **Travel Time**: Include travel time - **Total Duration**: Combined duration ## Field Behavior ### Auto-Population - **Order Creation**: Uses order creation time - **Rescheduling**: Retains previous time - **Templates**: Use template defaults - **Client Preference**: Client's preferred time ### Validation Rules - **Future Dates**: Cannot schedule in past - **Business Hours**: Must be within business hours - **Availability**: Check notary availability - **Conflicts**: Detect scheduling conflicts - **Notice Period**: Minimum notice required ### Smart Features - **Time Suggestions**: Suggest optimal times - **Traffic Considerations**: Account for traffic - **Multiple Locations**: Handle location changes - **Time Zones**: Handle time zone differences - **Daylight Savings**: Automatic adjustments ## Time Zone Considerations ### Client Time Zone - **Detection**: Auto-detect client time zone - **Display**: Show in client's time zone - **Conversion**: Convert to agency time zone - **Confirmation**: Confirm time zone - **Reminders**: Time zone aware reminders ### Multiple Time Zones - **Agency Time**: Agency default time zone - **User Time**: User's local time zone - **Client Time**: Client's local time zone - **Service Location**: Local service time - **Travel Time**: Cross-time zone travel ## Scheduling Rules ### Business Hours - **Operating Hours**: Regular business hours - **After Hours**: After-hours rates apply - **Weekends**: Weekend availability - **Holidays**: Holiday scheduling - **Emergency**: Emergency service availability ### Availability Checks - **Notary Availability**: Check notary schedule - **Resource Availability**: Check resources - **Location Availability**: Check location - **Equipment**: Check equipment availability - **Support**: Check support availability ### Lead Time Requirements - **Standard Notice**: Minimum notice period - **Rush Service**: Reduced notice - **Emergency**: Immediate availability - **Regular Clients**: Reduced notice - **Complex Orders**: Additional notice ## Integration Features ### Order Integration - **Order Link**: Link to specific order - **Service Type**: Different durations by service - **Location**: Location affects time - **Priority**: Priority affects scheduling - **Dependencies**: Order dependencies ### Calendar Integration - **External Calendars**: Sync with external calendars - **Conflicts**: Detect calendar conflicts - **Reminders**: Set external reminders - **Availability**: Update availability - **Sync**: Keep calendars in sync ### Notification System - **Email Notifications**: Send email confirmations - **SMS Notifications**: Send text confirmations - **Push Notifications**: Mobile app notifications - **In-App**: In-app notifications - **Escalation**: Escalation if needed ## Field Customization ### Default Settings - **Default Duration**: Set default durations - **Default Buffer**: Add buffer time - **Default Notice**: Set default notice - **Default Location**: Default service location - **Default Notary**: Default notary assignment ### User Preferences - **Time Format**: 12/24 hour format - **Date Format**: Date display format - **Time Zone**: User time zone - **Increments**: Time increment units - **Week Start**: Start of week day ### Agency Settings - **Business Hours**: Set business hours - **Holidays**: Mark holidays - **Time Zone**: Agency time zone - **Notice Period**: Minimum notice - **After Hours**: After-hours settings ## Error Prevention ### Input Validation - **Date Format**: Validate date format - **Time Format**: Validate time format - **Future Dates**: Prevent past dates - **Reasonable Times**: Prevent unreasonable times - **Required Fields**: Ensure all fields complete ### Conflict Detection - **Double Booking**: Detect double bookings - **Resource Conflicts**: Check resource availability - **Notary Conflicts**: Check notary schedules - **Location Conflicts**: Check location conflicts - **Time Conflicts**: Check time conflicts ### Warning System - **Late Notice**: Warn about late scheduling - **After Hours**: Warn about after hours - **Holiday**: Warn about holiday scheduling - **Short Notice**: Warn about short notice - **Unusual**: Warn about unusual times ## Field Display ### Visual Elements - **Calendar Icon**: Date picker trigger - **Clock Icon**: Time picker trigger - **Clear Button**: Clear selected time - **Now Button**: Select current time - **Help Icon**: Field help ### Status Indicators - **Valid**: Green checkmark - **Invalid**: Red warning - **Warning**: Yellow warning - **Info**: Blue information - **Processing**: Loading indicator ## Mobile Features ### Mobile Input - **Native Pickers**: Native date/time pickers - **Touch Interface**: Touch-friendly interface - **Gestures**: Gesture navigation - **Voice Input**: Voice input option - **Camera**: Scan scheduling cards ### Mobile Optimization - **Responsive**: Responsive design - **Large Targets**: Large touch targets - **Clear Display**: Clear time display - **Offline Mode**: Works offline - **Sync Later**: Sync when online ## Best Practices ### Scheduling 1. **Realistic Times**: Set realistic appointment times 2. **Buffer Time**: Include buffer time between appointments 3. **Travel Time**: Account for travel between locations 4. **Preparation**: Add preparation time 5. **Flexibility**: Allow for delays ### Field Usage - **Be Specific**: Be precise with times - **Confirm**: Confirm with client - **Document**: Note any special requirements - **Follow Up**: Send confirmations - **Adjust**: Adjust as needed ## Tips ### Efficient Scheduling - **Batch Scheduling**: Schedule similar appointments together - **Optimize Routes**: Optimize travel between locations - **Peak Times**: Schedule during peak hours - **Downtime**: Use downtime efficiently - **Balance**: Balance workloads ### Time Management - **Use Templates**: Use time-saving templates - **Keyboard Shortcuts**: Use keyboard shortcuts - **Auto-Complete**: Use auto-complete features - **Quick Entry**: Quick time entry - **Bulk Actions**: Batch time entry ## Troubleshooting ### Common Issues - **Time Zone**: Time zone conflicts - **Conflicts**: Scheduling conflicts - **Validation**: Validation errors - **Sync**: Synchronization issues - **Display**: Display problems ### Resolution Steps 1. **Check Time Zone**: Verify time zone settings 2. **Verify Input**: Check time format 3. **Clear Cache**: Clear browser cache 4. **Restart**: Refresh page 5. **Contact Support**: Get technical help ## Examples ### Standard Appointment ``` Date: 12/15/2023 Time: 2:00 PM Duration: 1 hour Buffer: 15 minutes Total: 1 hour 15 minutes ``` ### Mobile Notary ``` Date: 12/15/2023 Time: 3:30 PM Duration: 2 hours Travel: 30 minutes Total: 2 hours 30 minutes ``` ### Complex Order ``` Date: 12/15/2023 Time: 10:00 AM Duration: 3 hours Buffer: 30 minutes Setup: 15 minutes Total: 3 hours 45 minutes ```