messaging
{
"messaging_integrations": {
"title": "Messaging Integrations",
"description": "Set up SMS, WhatsApp, and other messaging channels for instant client communication",
"help_articles": [
"messaging-integration-setup"
],
"sections": {
"overview": {
"title": "About Messaging Integrations",
"content": "Send instant messages, notifications, and alerts through popular messaging platforms with high open rates and fast delivery."
},
"providers": {
"title": "Supported Messaging Providers",
"items": {
"twilio": {
"title": "Twilio SMS",
"description": "Global SMS messaging with reliable delivery",
"authentication": "API Key",
"setup_time": "10 minutes",
"features": ["Send SMS worldwide", "Receive replies", "Phone number verification", "Message status tracking"]
},
"whatsapp": {
"title": "WhatsApp Business",
"description": "Rich messaging through WhatsApp Business Platform",
"authentication": "API Key",
"setup_time": "15 minutes",
"features": ["Rich media messages", "Interactive buttons", "Verified business profile", "Template messages"]
},
"mms": {
"title": "MMS",
"description": "Send pictures and videos via MMS",
"authentication": "API Key",
"setup_time": "5 minutes",
"features": ["Send images and videos", "Group messaging", "Higher message limits", "Multimedia support"]
},
"slack": {
"title": "Slack",
"description": "Internal team communication and notifications",
"authentication": "OAuth 2.0",
"setup_time": "2 minutes",
"features": ["Channel notifications", "Direct messages", "File sharing", "App integration"]
}
}
},
"compliance": {
"title": "Compliance Requirements",
"requirements": [
{
"title": "Consent Management",
"description": "Maintain records of customer consent for messaging"
},
{
"title": "Opt-Out Options",
"description": "Provide easy ways for customers to stop receiving messages"
},
{
"title": "Time Restrictions",
"description": "Send messages only during appropriate hours (9 AM - 8 PM local time)"
},
{
"title": "Message Limits",
"description": "Respect rate limits and message frequency caps"
}
]
},
"quick_actions": {
"title": "Quick Actions",
"actions": [
{
"action": "Test Message",
"description": "Send a test message to verify setup"
},
{
"action": "View Templates",
"description": "Manage message templates and quick replies"
},
{
"action": "Check Credits",
"description": "View remaining message credits and usage"
},
{
"action": "Compliance Report",
"description": "Generate compliance audit reports"
}
]
},
"best_practices": {
"title": "Messaging Best Practices",
"tips": [
"Always get explicit consent before sending messages",
"Keep messages concise and actionable",
"Use templates for common communications",
"Monitor delivery rates and failed messages",
"Respect quiet hours and customer preferences"
]
}
}
}
}